Welcome to our service and support page for the Phantom Flex4K digital high-speed camera.This is where you will find all of the documents, firmware, and software for the Flex4K camera.We have categorized the material by type so you can easily and quickly find the information you are looking for. If you require additional information please contact support.
Flex4K Mechanical Drawing
Flex4K User Manual (English)
FLEX4K User Manual (Chinese)
Phantom Viewfinder Manual
Spectral Response Graph
Check firmware compatibility and download
The most recent firmware (pfhw) version is 114
Please follow the procedure below to upgrade the firmware in your device. The firmware package will include the firmware, upgrade instructions and release notes. If you have a Cinestation IV, you must upgrade the firmware in the Cinestation IV as well. The firmware for the Cinestation IV is located on the Cinestation IV product page.
1. You will need to download and install the latest version of PCC in order to perform this upgrade. Attempting to use an older version of PCC software may cause the firmware upgrade to fail, requiring the camera to be returned to Vision Research for service.
2. Download the firmware and save the file in a convenient location on your PC.
3. Follow the update instructions included in the downloaded ZIP archive
Please note: While this firmware and the upgrade procedure has been thoroughly tested, upgrading firmware in a camera might render the camera inoperable, requiring return to Vision Research. Do not undergo this procedure if you require use of your camera in the next few weeks.
For alternate upgrade options, please contact Vision Research Technical Support by phone at 973-692-4003 or via email to arrange for a firmware upgrade.
Vision Research's Phantom Flex4K Digital High-Speed Camera
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Phantom Flex4k with Lens and Riser
Phantom Flex4K with Accessories
Phantom Flex4K with CineMag
Phantom Flex4K Left Main
Label the photo as "Vision Research's Phantom Flex4K digital high-speed video camera."